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外贸函电 - 陈岩峰
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Unit 13 Claims
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2024-04-30 00:59:47
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Unit 1 Rules of a Good Writing
1.1 Introduction
1.2 Principles of writing a Business letter
1.3 The writing process
Unit 2 Structure of a Business Letter
2.1 Introduction
2.2 The main parts
2.3 Miscellaneous matters
Unit 3 Addressing the Envelope
3.1 Introduction
3.2 The envelope
3.3 The recipients address
3.4 The return address
3.5 Other inclusions
Unit 4 Forms of Business Letter
4.1 Introduction
4.2 The block form
4.3 The indented form
4.4 The semi-block form
4.5 The simplified form
Unit 5 Establishing Business Relations
5.1 Introduction
5.2 Information channel
5.3 Types of letters
5.4 Letter content
5.5 Sample letters
5.6 Word study
5.7 Useful sentences
Unit 6 Inquiries and Replies
6.1 Introduction
6.2 Types of inquiry
6.3 Responses to inquiries
6.4 Notes
6.5 Sample letters
6.6 Word study
6.7 Useful sentences
Unit 7 Quotations
7.1 Introduction
7.2 Letter content
7.3 Notes
7.4 Sample letters
7.5 Word study
7.6 Useful sentences
Unit 8 Sales Letters
8.1 Introduction
8.2 Types of sales letters
8.3 Notes
8.4 Sample letters
8.5 Word study
8.6 Useful sentences
Unit 9 Offers
9.1 Introduction
9.2 Types of offers
9.3 Letter content
9.4 Sample letters
9.5 Word study
9.6 Useful sentences
Unit 10 Counter Offers
10.1 Introduction
10.2 Letter content
10.3 Notes
10.4 Sample letters
10.5 Word study
10.6 Useful sentences
Unit 11 Orders
11.1 Introduction
11.2 Letter content
11.3 Dealing with the first order
11.4 Notes
11.5 Sample letters
11.6 Word study
11.7 Useful sentences
Unit 12 Complaints
12.1 Introduction
12.2 Types of complaints
12.3 Letter content
12.4 Notes
12.5 Dealing with a complaint
12.6 Sample letters
12.7 Word study
12.8 Useful sentences
Unit 13 Claims
13.1 Introduction
13.2 Rules for filing a claim
13.3 Dealing with a claim
13.4 Sample letters
13.5 Word study
13.6 Useful sentences
Unit 14 Insurance
14.1 Introduction
14.2 Notes
14.3 Sample letters
14.4 Word study
14.5 Useful sentences
Unit 15 Shipment
15.1 Introduction
15.2 Letter content
15.3 Types of letters
15.4 Notes
15.5 Sample letters
15.6 Word study
15.7 Useful sentences
Unit 16 Container Service
16.1 Introduction
16.2 Advantages of container service
16.3 Packing
16.4 Marking
16.5 Sample letters
16.6 Word study
16.7 Useful sentences
Unit 17 Payment
17.1 Introduction
17.2 The procedures for issuing L/C
17.3 The content of a L/C
17.4 Urging the establishment of L/C
17.5 L/C amendments and extensions
17.6 Sample letters
17.7 Word study
17.8 Useful sentences
Unit 18 Sales Contract
18.1 Introduction
18.2 Content of the contract
18.3 Types of contracts
18.4 Sample letters
18.5 Word study
18.6 Useful sentences
References
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